Contact Us

How to get in touch

The easiest way to get in touch is to use our contact form or directly to our email address:

etincognito21@gmail.com

Alternatively you can phone us direct on either of these numbers please leave a messsage if no reply.

07841 612367/07856 912684

Call us to arrange collection from FY postcodes or you can make an appointment to drop off at our St-Annes Studios:

Please observe Covid 19 safety measures

Alternatively leave a message on our Facebook page:

Contact Form

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Frequently Asked Questions

Selling
With Us

How do I sell items in a dress agency?

Its easy!

Contact us via facebook, email or telephone.
We will arrange a date and time to either collect from FY postcodes, or you can make an appointment to meet us at our St Annes studio.
We will always wear PPE when accepting your items.

How many items can I bring in?

We accept anything from one to 20 items per person at any one time, garments, shoes or accessories.

What can I bring to sell?

We only specialise in ladies wear.

All items must be in excellent or tip top condition, we will make exceptions for vintage items.

You can bring in items from high street , vintage or designer label.

Garments, handbags, shoes, jewellery, sunglasses and accessories.

We cater for all ages, sizes and styles, however please avoid labels such as Primark, supermarket, catalogue items, Boo hoo, Asos etc and wedding dresses as they do not sell very well.

If you are lucky enough to have been on an exotic holiday and purchased copy designer goods we are not allowed to accept them for sale due to U.K trading standard regulations.

However if you are lucky enough to have the real thing a purchase receipt is always helpful to validate the item.

All items will be steam cleaned by ourselves to ensure they are crease free and pristine to be photographed for our web site and to be sure they are sanitised in this current covid climate.

What price will my items sell for and what is your commission?

To ensure social distancing we will telephone you to agree prices on each individual item, a receipt will be emailed or posted to you confirming the items accepted for sale and the price each item will be advertised for on our website.

We reserve the right to return any items we deem unsuitable for sale.

If any items do not sell there is absolutely no charge and they will be returned to you or donated at your discression.

Our commission fee is a fifty-fifty  split of the final selling price we achieve on each individual item, unless a different written arrangement has been made.

How long do you keep my items for?

From going live on our website they are advertised for six weeks ( 42 days ) or until a sale is achieved which ever is the soonest.

After this time each item that has not achieved a sale will be reduced by twenty five percent for a further two weeks ( 14 days).

Any item which remain unsold will then be removed from our website.

 

How do I get paid for items which have sold?

We have to give a returns policy by law when selling online , therefore we must wait until week ten to ensure all purchasers are happy with their items.

We will then contact you by email, facebook, text or telephone to let you know which items have sold and for how much.

As previously stated the commission split is fifty/fifty  (unless otherwise agreed in writing ) .

We will pay you immediately by bank transfer.

What happens to my unsold items?

Any remaining items will be returned to you by prior arrangement or donated to charity should you prefer.

Can I bring in more items to sell?

Yes, of course you can!!

IMPORTANT We do not accept designer copies, whatsoever. Do not send these items to us as they are illegal and we could both face prosecution.

Buying
From Us

I have seen something I like on your website

You do not have to bid on our items.

The price stated is in GBP.

After checking the item you have chosen is the correct size etc just put it in your basket.

All measurements are accurate in inches, please ensure your item will fit or is suitable to be altered accordingly.

All items are photographed so that the colours are as true as possible.

Your item has already been professionally steam cleaned or sanitised to make sure it is perfectly clean.

How much is Postage and Packing?

All postage costs are paid by the buyer and are charged at checkout accordingly.

There is a flat fee of £6.00 pounds per single item plus £2.00 pounds for each additional item within the same package.

If you are buying from outside the U.K please email us for postage prices.

How is my parcel sent and how l0ng will it take?

Your package will be dispatched by Post Office Parcel Force within 48 hours or sooner depending on the day of the week or bank holiday permitting.

Your parcel will be tracked and you will be emailed upon dispatch.

Should an item be required urgently please let us know and we will endeavour

to do everything within our power to oblige.

What happens if my parcel gets lost?

We will of course fully investigate via the Post Office and Parcel Forces tracking system, hopefully the problem will be resolved.

However, we cannot take responsiblity for circumstances beyond our control such as items ‘lost in the post’ or delays caused by a third party such as a post office workers strike.

What if I am not happy with my purchase?

All items that we sell even with ‘new tags’ have been previously owned.

We scrutinise every item for damage , faults or marks.

Any items that are unsuitable for sale are rejected upon inspection.

If there is acceptable wear for example on a vintage item or shoes which have minimum wear we will fully declare this in our description and photograph any imperfections for you to see.

All photographs show colours as true as we possibly can.

We cannot accept returns because the item does not for example fit or suit you.

Any items returned to us are done so at your own expense and postage either way is not refundable.

Any queries please DO NOT RETURN THE ITEM at this stage, in the first instance please contact us directly and we will do our upmost to resolve any problems as swiftly and courteously as we possibly can.